Production

Noa Blanket Co has recently introduced a new range, Limitless, which is woven to order. We work with a small mill in Aotearoa (New Zealand) with maximum quantities able to be fulfilled at any one time. This is an intentional decision to ensure we don't contribute to over-production or supply but also sits in line with our ethos that good things (and good design) take time.

Meticulously crafted with care, each item is woven by our team and as such, Limitless orders will vary in production times. We will do our best to get these beautiful tāonga to you as soon as possible and on checkout, our customer service team will update you of approximate arrival time into our warehouse. Please know, when you purchase from our Limitless collection, it is only then that it goes into production.

For our Limited Edition Collections, we produce a set number of blankets that are sold on a first in, first served basis. These are ready to ship and our goal is to get these out to you as soon as possible.

Shipping - Domestic

Noa Blanket Co takes all care to ensure your product arrives safely by following the procedures of our courier providers.  Once your order has been picked up and left our warehouse it is now in the hands of Poste Haste courier we have no control on the products whereabouts at this point. If you need to follow up on your order please use the tracking details and contact Post Haste directly.

Our goal is to dispatch your order as soon as possible. If for whatever reason there is a delay dispatching or delivering your order, you will be notified immediately.

We cannot ship to a PO Box when shipping and therefore we request that you provide a physical address only. We have a flat rate of $15 for North Island delivery and $25 South Island delivery for orders within NZ, please allow 2-3 working days to be delivered once dispatched.

TRACKING AND TRACING

Once your order has been placed, you will receive an email with your track and trace number.  A link will be included in the email so that you can follow your delivery as soon as it has been dispatched.

COURIER DELAYS

Sometimes an order is delayed in transit. If this occurs, and once we are aware of it, we will do our best to follow up with your delivery and get it to you as soon as possible.

Customs delays are rare however they do happen and these are unfortunately out of our control. If this does happen, the duty on the order will be payable by you as the importer, and is not payable by Noa Blanket Co.

International Shipping

At Noa Blanket Co, we are pleased to offer international shipping to selected destinations so our blankets can find a place in homes around the world.

Countries We Currently Ship To

We currently offer international shipping to:

• Australia
• United Kingdom
• United States of America

Shipping Rates

International shipping rates are automatically calculated at checkout based on your delivery address and the size of your order. Shipping costs will be displayed before payment is completed.

Delivery Timeframes

Delivery times vary depending on the destination, customs processing, and local courier services. Estimated delivery times will be provided at checkout where available.

Please note that international delivery timeframes are estimates only and may be affected by factors outside our control.

Duties, Taxes & Customs Charges

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

We recommend checking with your local customs authority before placing an order if you are unsure about any potential charges.

Shipping to Other Countries

If your country is not currently listed, we may still be able to arrange delivery.

Please contact us at info@noablanketco.nz before placing your order, and our team will be happy to explore shipping options and provide a custom freight quote where possible.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your blanket's journey.

Questions?

If you have any questions about international shipping, delivery estimates, or custom freight arrangements, please contact us at info@noablanketco.nz. We're always happy to help.

RETURNS

DAMAGES AND ISSUES

Please inspect your order upon receiving it.  Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.