Shipping and Returns
Noa Blanket Co has recently introduced a new range, Limitless, which is woven to order. We work with a small mill in Aotearoa (New Zealand) with maximum quantities able to be fulfilled at any one time. This is an intentional decision to ensure we don't contribute to over-production or supply but also sits in line with our ethos that good things (and good design) take time.
Meticulously crafted with care, each item is woven by our team and as such, Limitless orders will vary in production times. We will do our best to get these beautiful tāonga to you as soon as possible and on checkout, our customer service team will update you of approximate arrival time into our warehouse. Please know, when you purchase from our Limitless collection, it is only then that it goes into production.
For our Limited Edition Collections, we produce a set number of blankets that are sold on a first in, first served basis. These are ready to ship and our goal is to get these out to you as soon as possible.
Shipping - Domestic
Noa Blanket Co takes all care to ensure your product arrives safely by following the procedures of our courier providers. Once your order has been picked up and left our warehouse it is now in the hands of Poste Haste courier we have no control on the products whereabouts at this point. If you need to follow up on your order please use the tracking details and contact Post Haste directly.
Our goal is to dispatch your order as soon as possible. If for whatever reason there is a delay dispatching or delivering your order, you will be notified immediately.
We have a flat rate of $15 for North Island delivery and $25 South Island delivery for orders within NZ, please allow 2-3 working days to be delivered once dispatched.
TRACKING AND TRACING
Once your order has been placed, you will receive an email with your track and trace number. A link will be included in the email so that you can follow your delivery as soon as it has been dispatched.
Sometimes an order is delayed in transit. If this occurs, and once we are aware of it, we will do our best to follow up with your delivery and get it to you as soon as possible.
Customs delays are rare however they do happen and these are unfortunately out of our control. If this does happen, the duty on the order will be payable by you as the importer, and is not payable by Noa Blanket Co.
All international orders will take between 5-15 days to be delivered. We have a flat rate of $95 NZD for all international orders.
We cannot ship to a PO Box when shipping internationally and therefore we request that you provide a physical address only. Please don't hesitate to contact us if you have any questions regarding international shipping.
International orders are subject to duties and taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery and are not included in the product(s) price. Noa Blanket Co has no control over processing times or duty rates by Customs in each country.
Please make considered choices when purchasing our items as we do not offer refunds, unless the item is faulty. Please see below for faulty items procedure.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org within 7 days of purchase.
A refund will only be given once the purchase is returned and inspected if it is in the same conditions it was received. Delivery charges will apply at the customer’s expense. Noa Blanket Co is not liable for returns being lost in transit.
You can always contact us for any return questions at email@example.com.
DAMAGES AND ISSUES
Please inspect your order upon receiving it. Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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